Order Placement

At ShoePo, we’re here to support you every step of the way — whether you need to check your order status, request a return or exchange, or have any questions about your shopping experience.

1. Do I need an account to place an order?

No, you can place an order as a guest by simply providing your email address and shipping details. Just be sure your contact information is accurate, as all order updates will be sent via email.

That said, creating a ShoePo account comes with great benefits:

  • Easily track your orders at any time.
  • Save your shipping and payment details for faster checkouts.
  • View and manage your order history.
  • Get early access to exclusive promotions and discounts.
2. Is it free to create an account?

Yes — setting up an account with ShoePo is completely free, with no extra fees or hidden charges.

3. How can I check my order status?

You can track your order by entering your order number or tracking number on our website’s order tracking page. If you have a ShoePo account, you can also log in to view your order history and status updates. Additionally, we’ll send you email notifications as your order is processed and shipped.

4. How do I return or exchange an item?

Most items purchased from shoepo.com are eligible for return within 7 days of the delivery date. To start a return or exchange, you can log into your account and access your Order, or simply reach out to our customer support team for help.

Please note that certain products may have different return periods or special conditions — including promotional items, seasonal merchandise, or oversized goods. For complete details, please review our Returns & Refund Policy.

Payment

If you have questions about payment methods, billing issues, or transaction errors, check the information below.

1. What payment methods and currency does ShoePo accept?

We accept the following payment options:

  • Visa
  • MasterCard
  • American Express
  • Discover

All payments are processed securely in U.S. dollars (USD). If your bank account uses a different currency, the final amount may vary slightly due to current exchange rates and possible bank processing fees. Please check with your payment provider for details.

2. Will my card be charged immediately after placing an order?

Yes — your card will be charged as soon as your order is placed and confirmed. You might initially see a pending authorization on your account, which will quickly turn into a finalized charge.

3. What should I do if my payment is declined?

If your transaction is declined, it could be due to a number of reasons. We recommend:

  • Confirming your card details are correct.
  • Checking that your card hasn’t expired.
  • Making sure your account has enough available funds.
  • Verifying with your bank if they’ve blocked the transaction for security reasons.
  • Trying a different payment method or waiting a short time before trying again.

If the issue continues, please contact our support team — we’re happy to assist.

4. Why does my payment show as “Pending”?

A “Pending” status means your bank has temporarily held the funds, usually as part of a standard pre-authorization process. This typically resolves automatically within a few days. If it remains pending, we recommend reaching out to your bank for clarification or faster processing.

Need Further Assistance?

If you didn’t find the answer you were looking for, feel free to get in touch with us. Our team is always ready to help.

Email: contact@shoepo.com
Phone: +1 (213) 854-7416
Contact Form: Contact Us Page