At ShoePo, your satisfaction is our priority.

Return Policy

We accept returns only for defective, damaged, incorrect, or lost items within 7 days from the date of purchase. If more than 7 days have passed, or the item is not defective, we cannot offer a refund or exchange.

To be eligible for a return:

  • Items must be unused, in original condition, and with original packaging.
  • If the original packaging is missing, please securely pack the item with protective materials.
  • A receipt or proof of purchase is required for all returns.
  • Please do not send items directly to the manufacturer.
  • Items purchased during promotional sales are final and non-returnable unless defective.

Exchange Policy

Yes, we accept exchanges. Please contact us to arrange the exchange of your item. Shipping times for exchanged items may vary based on your location.

Refunds (if applicable)

If your order arrives defective, damaged, incorrect, or is lost in transit, we’ll happily provide a full refund or free replacement within 7 days.

Once your return is received and inspected, we’ll notify you via email regarding the approval status. If approved, your refund will be processed within 3 business days to your original payment method.

Late or Missing Refunds

If you haven’t received your refund:

  • Check your bank account.
  • Contact your credit card provider — processing times can vary.
  • If it’s still not resolved, please reach out to us at contact@shoepo.com or call +1 (213) 854-7416.

Return Shipping

Customers are responsible for return shipping costs. These costs are non-refundable. If a refund is issued, the return shipping fee will be deducted from the total refund.

Shipping times for exchanged items may vary based on your location.